Privacy Policy

Effective Date: 5-1-2025 AD
Website: https://thebeartraxs.com
Brand: The Bear Traxs — Custom Apparel, Gear & Promotional Products

Who We Are

Our website address is: https://thebeartraxs.com. The Bear Traxs is a U.S.-based company specializing in custom-printed and embroidered promotional items, including clothing, hats, mugs, and accessories.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture may be publicly visible.

Media Uploads (Custom Product Designs)

When you upload an image to personalize a product (e.g., adding your logo or design to apparel), the file is stored on our server and may be associated with your order.

To protect your privacy:

  • Avoid uploading files that include EXIF GPS location data or any sensitive embedded metadata.

  • Uploaded images are used solely for the purpose of order fulfillment, previews, and rendering custom product mockups.

  • Images may be temporarily stored for internal use and then deleted after order completion.

WooCommerce & Order Information

We use WooCommerce to manage our eCommerce platform. When you place an order through our website, we collect:

  • Name, billing/shipping address, email address, and phone number

  • Order details, including customizations and uploaded files

  • Payment information (processed securely through trusted gateways — we do not store full credit card data)

We use this information to:

  • Process and deliver your order

  • Communicate with you about your order status

  • Respond to customer service inquiries

  • Comply with legal obligations (e.g., tax records)

Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies will last one year.

If you visit our login page, a temporary cookie will check if your browser accepts cookies. It contains no personal data and is discarded when your browser closes.

When you log in, cookies are set to remember your login credentials and display settings:

  • Login cookies last for 2 days

  • Screen settings cookies last for 1 year

  • “Remember Me” extends login for 2 weeks
    Logging out removes these cookies.

Publishing or editing content will also create a cookie containing the post ID. It expires in 1 day and stores no personal data.

Embedded Content From Other Websites

Some articles or product pages may include embedded content (e.g., YouTube videos, Instagram posts). Embedded content from other sites behaves as if you visited that site directly.

These external sites may:

  • Collect data about you

  • Use cookies or tracking scripts

  • Monitor your interaction, especially if you are logged in to their platform

We do not control third-party privacy practices.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

We only share your data with:

  • Secure payment processors (e.g., Stripe, PayPal)

  • Hosting and analytics providers (for performance and security)

  • Fulfillment and rendering tools (for customized product generation)

We do not sell or rent your personal data to anyone.

How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely.

  • Registered user profiles can be viewed, edited, or deleted by the user (except for usernames).

  • Order data is retained as required by tax, accounting, and shipping regulations (typically 6–7 years).

  • Uploaded images for custom products are typically deleted once the order is marked complete, unless needed for customer support or reorders.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments or placed orders, you can request:

  • An exported file of the personal data we hold about you

  • Deletion of any personal data we hold (excluding data we are required to retain for legal or administrative reasons)

To make a request, please contact us via the contact form or email us at [Insert contact email].

Where Your Data Is Sent

  • Comments are screened through an automated spam detection service.

  • Uploaded images may be temporarily sent to external render servers to generate product previews.

  • Analytics tools may process anonymized data about your session for website performance tracking.